Xmas聊天的正确姿势~ - 12月客舱情景会话 生活用语

南航学习在线 发表了文章 • 2 个评论 • 24 次浏览 • 2016-12-26 11:06 • 来自相关话题

DIANA

Hi, Will. Haven’t seen you for a long time. How have you been?
Quite well. Christmas Day is coming, I’m thinking of buying some Christmas tree ornaments.


WILL

DIANA

Do you decorate the Christmas tree every year?
Yes, it’s a family tradition dating back to my childhood. We use some ribbons, crystal balls and coloured lights to dress the Christmas tree.


WILL

DIANA

What plans do you have on Christmas Day?
Well, all my relatives are getting together at my house.


WILL

DIANA

Wow, that’s great!
How about you?


WILL

DIANA

I’ll have supper with my husband. So I want to take a present for him. Do you have any good ideas?
How about these silk ties which are embroidered with dragons, pandas or goldfishes?


WILL

DIANA

They are beautiful! Thank you, I’ll buy it.


情景译文
DIANA: 嗨,威尔,好久没见了,最近好吗?
WILL: 挺好哒。圣诞节就要到了,我正打算买一些圣诞树的装饰品。
DIANA: 你们每年都这么布置吗?
WILL: 是的,在我还是孩子的时候这就是我们家的传统了。我们用一些彩带,水晶球和灯泡来装饰。
DIANA: 圣诞节那天你打算做点什么?
WILL: 所有的亲戚都会来我家聚会。
DIANA: 太棒了!
WILL: 你呢?
DIANA: 我打算和我的老公共进晚餐,所以我想给他挑一个圣诞节礼物,你有什么好的建议吗?
WILL: 这些丝质领带怎么样,而且带有龙、熊猫、金鱼等图案的镶边。
DIANA: 确实很好看。谢谢你,就它了。
重点讲解:
①ornament [ˈɔ:nəmənt]: 装饰物
②decorate [ˈdekəreɪt]: 装饰
③date back [deit bæk]: 追溯到
④ribbon [ˈrɪbən]: 彩带
⑤crystal [ˈkrɪstl]: 水晶的
⑥relative [ˈrelətɪv]: 亲戚
⑦silk [sɪlk]: 丝的
⑧tie [taɪ]: 领带
⑨embroidered [ɪm'brɔɪdəd]: 绣花的
⑩supper [ˈsʌpə(r)]: 晚餐


Your inexperience is an asset and will allow you to think in original and unconventional ways.
你的经验不足也是种财富,能让你有新颖和跳出常规的点子。


Our life is a movement, a tendency, a steady, ceaseless progress towards an unseen goal.
生命是一种运动,一种趋势,一个稳步、持续地通往一个不可见的目标的过程。





(封面图来自南航深圳分公司客舱二分部木棉组-圣诞节活动 在此表示感谢) 查看全部

DIANA

Hi, Will. Haven’t seen you for a long time. How have you been?
Quite well. Christmas Day is coming, I’m thinking of buying some Christmas tree ornaments.


WILL

DIANA

Do you decorate the Christmas tree every year?
Yes, it’s a family tradition dating back to my childhood. We use some ribbons, crystal balls and coloured lights to dress the Christmas tree.


WILL

DIANA

What plans do you have on Christmas Day?
Well, all my relatives are getting together at my house.


WILL

DIANA

Wow, that’s great!
How about you?


WILL

DIANA

I’ll have supper with my husband. So I want to take a present for him. Do you have any good ideas?
How about these silk ties which are embroidered with dragons, pandas or goldfishes?


WILL

DIANA

They are beautiful! Thank you, I’ll buy it.


情景译文
DIANA: 嗨,威尔,好久没见了,最近好吗?
WILL: 挺好哒。圣诞节就要到了,我正打算买一些圣诞树的装饰品。
DIANA: 你们每年都这么布置吗?
WILL: 是的,在我还是孩子的时候这就是我们家的传统了。我们用一些彩带,水晶球和灯泡来装饰。
DIANA: 圣诞节那天你打算做点什么?
WILL: 所有的亲戚都会来我家聚会。
DIANA: 太棒了!
WILL: 你呢?
DIANA: 我打算和我的老公共进晚餐,所以我想给他挑一个圣诞节礼物,你有什么好的建议吗?
WILL: 这些丝质领带怎么样,而且带有龙、熊猫、金鱼等图案的镶边。
DIANA: 确实很好看。谢谢你,就它了。
重点讲解:
①ornament [ˈɔ:nəmənt]: 装饰物
②decorate [ˈdekəreɪt]: 装饰
③date back [deit bæk]: 追溯到
④ribbon [ˈrɪbən]: 彩带
⑤crystal [ˈkrɪstl]: 水晶的
⑥relative [ˈrelətɪv]: 亲戚
⑦silk [sɪlk]: 丝的
⑧tie [taɪ]: 领带
⑨embroidered [ɪm'brɔɪdəd]: 绣花的
⑩supper [ˈsʌpə(r)]: 晚餐


Your inexperience is an asset and will allow you to think in original and unconventional ways.
你的经验不足也是种财富,能让你有新颖和跳出常规的点子。


Our life is a movement, a tendency, a steady, ceaseless progress towards an unseen goal.
生命是一种运动,一种趋势,一个稳步、持续地通往一个不可见的目标的过程。





(封面图来自南航深圳分公司客舱二分部木棉组-圣诞节活动 在此表示感谢)

行李太大?拿去托运啊!

南航学习在线 发表了文章 • 0 个评论 • 17 次浏览 • 2016-12-22 10:22 • 来自相关话题

1
12月情景会话考查内容




马上就是圣诞节了,连空气当中都回想着叮叮当当的声音。
对于有圣诞假期的歪果仁来说,这段时间和家人一起出游是非常温暖嗨皮的事了。
出去玩的嗨,东西也买的多,行李过多过大就尴尬了。遇到这种情况,我们应该怎么和他沟通呢?

一起来学习一下吧~!









Overhead Luggage





P: Excuse me, Miss. Would you help me with my suitcase?
S: Sorry, Sir. Your suitcase is too big for the overhead baggage compartment. May I ask our ground staff to help you get it checked?
P: I only have a little time to catch my next flight when we get to Guangzhou. So I want to have them with me.
S: Let me check whether it can be put into the closet.
P: Thank you.
S: Sorry, Sir. Your suitcase is too large to be put in any space in the aircraft. It has to be checked. I have already asked the ground staff to help you with that.
P: All right.
S: Thank you for your cooperation. Please confirm that there’re no lithium batteries, computers, fragile objects or valuables in your suitcase.
P: There are only some clothes in it.
S: Sure. I’ll ask the ground staff to help you get it checked right now.











超大行李




P:能帮我放一下行李箱吗?
S:先生,不好意思行李架放不下您的行李。请地面人员帮您托运可以吗?
P:我到了广州着急转机,不太想托运行李。
S: 我去看看壁橱里能不能放进您的箱子。
P: 谢谢!
S:先生,非常抱歉。您的行李箱太大了,飞机上没有合适的地方存放,您的行李必须托运了。我已经告知地服人员协助您办理托运手续。
P:那好吧。
S:感谢您的配合。请确认您的行李内无锂电池、电脑、易碎物品或贵重物品?
P:没有。
S:好的,那我现在找地服人员帮您办理。












Key Points 重点讲解




① suitcase [ˈsu:tkeɪs]: 手提行李箱
② closet [ˈklɒzɪt]: 壁橱
③ too…to…: 太…而不能
④ lithium [ˈlɪθiəm]: 锂
⑤ battery [ˈbætri]: 电池
⑥ fragile [ˈfrædʒaɪl]: 易碎的
⑦ valuables [ˈvæljuəblz]: 贵重物品
⑧ right now : 马上








Merry Christmas~~~ 查看全部





1
12月情景会话考查内容




马上就是圣诞节了,连空气当中都回想着叮叮当当的声音。
对于有圣诞假期的歪果仁来说,这段时间和家人一起出游是非常温暖嗨皮的事了。
出去玩的嗨,东西也买的多,行李过多过大就尴尬了。遇到这种情况,我们应该怎么和他沟通呢?

一起来学习一下吧~!









Overhead Luggage





P: Excuse me, Miss. Would you help me with my suitcase?
S: Sorry, Sir. Your suitcase is too big for the overhead baggage compartment. May I ask our ground staff to help you get it checked?
P: I only have a little time to catch my next flight when we get to Guangzhou. So I want to have them with me.
S: Let me check whether it can be put into the closet.
P: Thank you.
S: Sorry, Sir. Your suitcase is too large to be put in any space in the aircraft. It has to be checked. I have already asked the ground staff to help you with that.
P: All right.
S: Thank you for your cooperation. Please confirm that there’re no lithium batteries, computers, fragile objects or valuables in your suitcase.
P: There are only some clothes in it.
S: Sure. I’ll ask the ground staff to help you get it checked right now.











超大行李




P:能帮我放一下行李箱吗?
S:先生,不好意思行李架放不下您的行李。请地面人员帮您托运可以吗?
P:我到了广州着急转机,不太想托运行李。
S: 我去看看壁橱里能不能放进您的箱子。
P: 谢谢!
S:先生,非常抱歉。您的行李箱太大了,飞机上没有合适的地方存放,您的行李必须托运了。我已经告知地服人员协助您办理托运手续。
P:那好吧。
S:感谢您的配合。请确认您的行李内无锂电池、电脑、易碎物品或贵重物品?
P:没有。
S:好的,那我现在找地服人员帮您办理。












Key Points 重点讲解




① suitcase [ˈsu:tkeɪs]: 手提行李箱
② closet [ˈklɒzɪt]: 壁橱
③ too…to…: 太…而不能
④ lithium [ˈlɪθiəm]: 锂
⑤ battery [ˈbætri]: 电池
⑥ fragile [ˈfrædʒaɪl]: 易碎的
⑦ valuables [ˈvæljuəblz]: 贵重物品
⑧ right now : 马上








Merry Christmas~~~

























行李太大?拿去托运啊!

南航学习在线 发表了文章 • 0 个评论 • 16 次浏览 • 2016-12-22 10:22 • 来自相关话题

1
12月情景会话考查内容




马上就是圣诞节了,连空气当中都回想着叮叮当当的声音。
对于有圣诞假期的歪果仁来说,这段时间和家人一起出游是非常温暖嗨皮的事了。
出去玩的嗨,东西也买的多,行李过多过大就尴尬了。遇到这种情况,我们应该怎么和他沟通呢?

一起来学习一下吧~!









Overhead Luggage





P: Excuse me, Miss. Would you help me with my suitcase?
S: Sorry, Sir. Your suitcase is too big for the overhead baggage compartment. May I ask our ground staff to help you get it checked?
P: I only have a little time to catch my next flight when we get to Guangzhou. So I want to have them with me.
S: Let me check whether it can be put into the closet.
P: Thank you.
S: Sorry, Sir. Your suitcase is too large to be put in any space in the aircraft. It has to be checked. I have already asked the ground staff to help you with that.
P: All right.
S: Thank you for your cooperation. Please confirm that there’re no lithium batteries, computers, fragile objects or valuables in your suitcase.
P: There are only some clothes in it.
S: Sure. I’ll ask the ground staff to help you get it checked right now.











超大行李




P:能帮我放一下行李箱吗?
S:先生,不好意思行李架放不下您的行李。请地面人员帮您托运可以吗?
P:我到了广州着急转机,不太想托运行李。
S: 我去看看壁橱里能不能放进您的箱子。
P: 谢谢!
S:先生,非常抱歉。您的行李箱太大了,飞机上没有合适的地方存放,您的行李必须托运了。我已经告知地服人员协助您办理托运手续。
P:那好吧。
S:感谢您的配合。请确认您的行李内无锂电池、电脑、易碎物品或贵重物品?
P:没有。
S:好的,那我现在找地服人员帮您办理。












Key Points 重点讲解




① suitcase [ˈsu:tkeɪs]: 手提行李箱
② closet [ˈklɒzɪt]: 壁橱
③ too…to…: 太…而不能
④ lithium [ˈlɪθiəm]: 锂
⑤ battery [ˈbætri]: 电池
⑥ fragile [ˈfrædʒaɪl]: 易碎的
⑦ valuables [ˈvæljuəblz]: 贵重物品
⑧ right now : 马上








Merry Christmas~~~ 查看全部





1
12月情景会话考查内容




马上就是圣诞节了,连空气当中都回想着叮叮当当的声音。
对于有圣诞假期的歪果仁来说,这段时间和家人一起出游是非常温暖嗨皮的事了。
出去玩的嗨,东西也买的多,行李过多过大就尴尬了。遇到这种情况,我们应该怎么和他沟通呢?

一起来学习一下吧~!









Overhead Luggage





P: Excuse me, Miss. Would you help me with my suitcase?
S: Sorry, Sir. Your suitcase is too big for the overhead baggage compartment. May I ask our ground staff to help you get it checked?
P: I only have a little time to catch my next flight when we get to Guangzhou. So I want to have them with me.
S: Let me check whether it can be put into the closet.
P: Thank you.
S: Sorry, Sir. Your suitcase is too large to be put in any space in the aircraft. It has to be checked. I have already asked the ground staff to help you with that.
P: All right.
S: Thank you for your cooperation. Please confirm that there’re no lithium batteries, computers, fragile objects or valuables in your suitcase.
P: There are only some clothes in it.
S: Sure. I’ll ask the ground staff to help you get it checked right now.











超大行李




P:能帮我放一下行李箱吗?
S:先生,不好意思行李架放不下您的行李。请地面人员帮您托运可以吗?
P:我到了广州着急转机,不太想托运行李。
S: 我去看看壁橱里能不能放进您的箱子。
P: 谢谢!
S:先生,非常抱歉。您的行李箱太大了,飞机上没有合适的地方存放,您的行李必须托运了。我已经告知地服人员协助您办理托运手续。
P:那好吧。
S:感谢您的配合。请确认您的行李内无锂电池、电脑、易碎物品或贵重物品?
P:没有。
S:好的,那我现在找地服人员帮您办理。












Key Points 重点讲解




① suitcase [ˈsu:tkeɪs]: 手提行李箱
② closet [ˈklɒzɪt]: 壁橱
③ too…to…: 太…而不能
④ lithium [ˈlɪθiəm]: 锂
⑤ battery [ˈbætri]: 电池
⑥ fragile [ˈfrædʒaɪl]: 易碎的
⑦ valuables [ˈvæljuəblz]: 贵重物品
⑧ right now : 马上








Merry Christmas~~~

























CC:哼,宝宝今天就有“起床气”。

南航学习在线 发表了文章 • 8 个评论 • 23 次浏览 • 2016-12-20 15:33 • 来自相关话题

说起“起床气“,大家并不陌生。尤其是寒冷的冬天,不能一觉睡到自然醒就罢了,还要挣扎着去飞大早班,内心的苦痛挣扎,百爪挠心,万念俱灰,恐怕只有CC宝宝们自己心里知道了。


我只想说,我和科比一样,见过洛杉矶凌晨四点的样子。以及广州、纽约、连云港......
Have you ever seen the scene of Los Angeles at 4 am? I see often, because I have been starting to take off or land at that time.(内心OS:我躲一边先哭会儿)

今天,小编就与大家分享一下”起床气“的英文表达吧。


起床气:wake up/get up on the wrong side of the bed或者get out of the bed on the wrong side
原来外国人也不是那么客观呀,早上没睡好就要赖在床的问题上。


那说起来”起床气“,就想再多讨论几个有关睡眠的问题。有些CC睡眠比较轻,容易受到室友干扰,睡眠轻浅的人叫做a light sleeper,与之对应的睡眠较深的人可不是a heavy sleeper,而是a sound sleeper。
经常飞大夜的CC宝宝们普遍面临的问题恐怕要算倒时差了。

倒时差 jet lag
例句:The jet lag drives me crazy.I have got two dark circles under my eyes.

时差真是把我逼疯了。瞧宝宝的两个黑眼圈~

以上表达你学到了吗?

为了方便理解,小编把今天所有的短语编入下面的对话,宝宝们可以多看看。

A:I hate the early flight! It drives me crazy.
B:Have you got up on the wrong side of the bed?
A: A little bit. I am quite a light sleeper. And my roommate video chats with her boyfriend almost every night.
B: I am a sound sleeper. But after every long-haul flight. I can't sleep well because of the jet lag.Look at my two dark circles under my eyes.



● ● ●
《穿梭在三万英尺》




侯亚群
乘务一部

作者






一千个日夜
三千个小时
在云端
与三十万旅客相逢

迎来送往
起落安妥
" 查看全部
说起“起床气“,大家并不陌生。尤其是寒冷的冬天,不能一觉睡到自然醒就罢了,还要挣扎着去飞大早班,内心的苦痛挣扎,百爪挠心,万念俱灰,恐怕只有CC宝宝们自己心里知道了。


我只想说,我和科比一样,见过洛杉矶凌晨四点的样子。以及广州、纽约、连云港......
Have you ever seen the scene of Los Angeles at 4 am? I see often, because I have been starting to take off or land at that time.(内心OS:我躲一边先哭会儿)

今天,小编就与大家分享一下”起床气“的英文表达吧。


起床气:wake up/get up on the wrong side of the bed或者get out of the bed on the wrong side
原来外国人也不是那么客观呀,早上没睡好就要赖在床的问题上。


那说起来”起床气“,就想再多讨论几个有关睡眠的问题。有些CC睡眠比较轻,容易受到室友干扰,睡眠轻浅的人叫做a light sleeper,与之对应的睡眠较深的人可不是a heavy sleeper,而是a sound sleeper。
经常飞大夜的CC宝宝们普遍面临的问题恐怕要算倒时差了。

倒时差 jet lag
例句:The jet lag drives me crazy.I have got two dark circles under my eyes.

时差真是把我逼疯了。瞧宝宝的两个黑眼圈~

以上表达你学到了吗?

为了方便理解,小编把今天所有的短语编入下面的对话,宝宝们可以多看看。

A:I hate the early flight! It drives me crazy.
B:Have you got up on the wrong side of the bed?
A: A little bit. I am quite a light sleeper. And my roommate video chats with her boyfriend almost every night.
B: I am a sound sleeper. But after every long-haul flight. I can't sleep well because of the jet lag.Look at my two dark circles under my eyes.



● ● ●
《穿梭在三万英尺》




侯亚群
乘务一部

作者






一千个日夜
三千个小时
在云端
与三十万旅客相逢

迎来送往
起落安妥
"

关键时期座椅靠背得调直?凭啥?

南航学习在线 发表了文章 • 5 个评论 • 22 次浏览 • 2016-12-19 10:10 • 来自相关话题

大家好欢迎大家来到新一期的语言微课堂~

在飞行中,我们常常发现在安全检查的时候,有很多旅客座椅靠背没有调直~遇到这种情况我们要怎么对外国旅客说呢?

一般来讲,在安检时遇到座椅靠背没有调直的情况,我们会这样对旅客说:
Excuse me sir/madam, please adjust your seatback to the upright position.

你以为这样就完了?如果遇到任性的旅客,一脸 “不管你们的要求是啥,我这样不舒服,我就是不想调,你能把我怎么的?”我们要怎么办呢?

我们可以这样说:
Sorry sir/madam, it is our safety reqiurements, for you and other paassengers' safety, please adjust your seatback to the upright position.

如果这样依然搞不定,可能你遇到了终极boss,辣么请看这面这个必杀技~~
(╯‵□′)╯!•••*~●

也是我们新乘英语第二单元口语考题的答案哦~~~

Why must the passengers keep their seatback to the upright position during critical period?




大家在答题的时候请参考这一段,在《新乘英语》课本的41页~可以找到原文哦~~

Sir/ma’am, takeoff is a very critical period. If you don’t put your seatback to the upright position, in case of an emergency, you may easily get hurt by the powerful impact. It’ll also block the way and the passengers behind you cannot get out quickly.
先生/女士,起飞是一段飞行的关键时期,如果您不把座椅靠背调直,紧急情况下,您很容易因为强烈的撞击而受伤,而且这样也挡住了过道,坐在您后排的旅客不能够及时逃生。

critical ['krɪtɪkl] 决定性的;关键的
period ['pɪrɪəd] 期间;时期
impact ['impækt] 作名词重音在最前, n. 冲击力;[im'pækt] 做动词重音在后 , vt. 撞击



大家回去之后要多多练习呀,有不懂的地方欢迎大家在下面给我们留言哦~~

我们下期再见啦~~ 查看全部
大家好欢迎大家来到新一期的语言微课堂~

在飞行中,我们常常发现在安全检查的时候,有很多旅客座椅靠背没有调直~遇到这种情况我们要怎么对外国旅客说呢?

一般来讲,在安检时遇到座椅靠背没有调直的情况,我们会这样对旅客说:
Excuse me sir/madam, please adjust your seatback to the upright position.

你以为这样就完了?如果遇到任性的旅客,一脸 “不管你们的要求是啥,我这样不舒服,我就是不想调,你能把我怎么的?”我们要怎么办呢?

我们可以这样说:
Sorry sir/madam, it is our safety reqiurements, for you and other paassengers' safety, please adjust your seatback to the upright position.

如果这样依然搞不定,可能你遇到了终极boss,辣么请看这面这个必杀技~~
(╯‵□′)╯!•••*~●

也是我们新乘英语第二单元口语考题的答案哦~~~

Why must the passengers keep their seatback to the upright position during critical period?




大家在答题的时候请参考这一段,在《新乘英语》课本的41页~可以找到原文哦~~

Sir/ma’am, takeoff is a very critical period. If you don’t put your seatback to the upright position, in case of an emergency, you may easily get hurt by the powerful impact. It’ll also block the way and the passengers behind you cannot get out quickly.
先生/女士,起飞是一段飞行的关键时期,如果您不把座椅靠背调直,紧急情况下,您很容易因为强烈的撞击而受伤,而且这样也挡住了过道,坐在您后排的旅客不能够及时逃生。

critical ['krɪtɪkl] 决定性的;关键的
period ['pɪrɪəd] 期间;时期
impact ['impækt] 作名词重音在最前, n. 冲击力;[im'pækt] 做动词重音在后 , vt. 撞击



大家回去之后要多多练习呀,有不懂的地方欢迎大家在下面给我们留言哦~~

我们下期再见啦~~

What will you do if the passenger feels cold? 旅客觉得冷怎么办?

南航学习在线 发表了文章 • 3 个评论 • 15 次浏览 • 2016-12-16 08:58 • 来自相关话题

冬天来了,旅客觉得冷怎么办~~
欢迎大家来到新一期的英语微课堂~~

CC们,今天广州的天儿~~勉强入秋吧~~而且貌似周日又升回20多度了,不要说看雪了,就是秋裤也没得穿啊......


蓝额,其他地方的小伙伴状况可能就不一样啦~~大家都知道,飞机上是恒温的,终年保持在23℃-26℃,但是眼瞅着就是寒冬腊月了,很多旅客还是会在飞机上感觉到冷怎么办呢?


辣么,我们作为乘务员可以为他们提供哪些服务呢?我们有一道口语考题大家还记得吗?






What will you do if the passenger feels cold?


1
We can provide a blanket.
我们可以提供一条毛毯给旅客。

provide [prə'vaɪd] 提供


2
We also can provide a cup of hot water.
我们也可以为旅客提供一杯热水。
3
We will help to adjust the airflow knob.
我们还可以帮忙调节空气调节钮。

airflow knob 是我们第一单元单词表里PCU部分的单词,不知道大家还记得吗,意为空气调节钮~~
4
We can help the passenger take out their own clothes.
我们可以帮助旅客拿出他自己的衣服。
5
If the passenger still feel cold, we will inform the purser and ask if we can adjust the cabin temperature.
如果旅客仍然觉得冷,我们将通知乘务长,让她调节客舱温度~~

inform [ɪn'fɔrm] 通知
inform sb to do sth 通知某人做某事~~
6
还有那些点,我们聪明的CC们可以来个头脑风暴。当旅客在飞机上感觉冷,还有没有什么事情,使你在飞机上可以旅客提供的?

欢迎大家想出7.8.9~~~~



大家回去之后要多多联系呀,有不懂的地方欢迎大家在下面给我们留言,学习交流哦~~

我们下期再见啦~~么么哒~~ 查看全部
冬天来了,旅客觉得冷怎么办~~
欢迎大家来到新一期的英语微课堂~~

CC们,今天广州的天儿~~勉强入秋吧~~而且貌似周日又升回20多度了,不要说看雪了,就是秋裤也没得穿啊......


蓝额,其他地方的小伙伴状况可能就不一样啦~~大家都知道,飞机上是恒温的,终年保持在23℃-26℃,但是眼瞅着就是寒冬腊月了,很多旅客还是会在飞机上感觉到冷怎么办呢?


辣么,我们作为乘务员可以为他们提供哪些服务呢?我们有一道口语考题大家还记得吗?






What will you do if the passenger feels cold?


1
We can provide a blanket.
我们可以提供一条毛毯给旅客。

provide [prə'vaɪd] 提供


2
We also can provide a cup of hot water.
我们也可以为旅客提供一杯热水。
3
We will help to adjust the airflow knob.
我们还可以帮忙调节空气调节钮。

airflow knob 是我们第一单元单词表里PCU部分的单词,不知道大家还记得吗,意为空气调节钮~~
4
We can help the passenger take out their own clothes.
我们可以帮助旅客拿出他自己的衣服。
5
If the passenger still feel cold, we will inform the purser and ask if we can adjust the cabin temperature.
如果旅客仍然觉得冷,我们将通知乘务长,让她调节客舱温度~~

inform [ɪn'fɔrm] 通知
inform sb to do sth 通知某人做某事~~
6
还有那些点,我们聪明的CC们可以来个头脑风暴。当旅客在飞机上感觉冷,还有没有什么事情,使你在飞机上可以旅客提供的?

欢迎大家想出7.8.9~~~~



大家回去之后要多多联系呀,有不懂的地方欢迎大家在下面给我们留言,学习交流哦~~

我们下期再见啦~~么么哒~~

What should you do for a PAX who needs wheel chair service?

南航学习在线 发表了文章 • 0 个评论 • 16 次浏览 • 2016-12-13 10:24 • 来自相关话题

嗨~大家好!欢迎来到今天的“威”课程。接近年关,你们的Will哥哥也是拼了命的在写微课。还请各位看官多多光顾本号。今天我们要来聊一下新乘学员比较关心的一个话题,就是轮椅旅客的服务。特别是新乘英语口语问答题里还专门设置了这样一题:What should you do for a passenger who needs wheel chair service?
轮椅旅客的类型
轮椅旅客分为以下三种:
WCHR:能自行上下飞机,并在机舱内走动。
WCHS:不能上下飞机,但能在机舱内走动。
WCHC:不能自己行动,需要人搀扶才能在客舱活动。
WCH:wheel chair
R:ramp 舷梯
S:steps 步伐
C:cabin 客舱
轮椅旅客服务流程
交由专人负责后:
登机阶段:引导旅客就座并协助其安放行李。告知旅客特殊洗手间位置。航程阶段:给予适当关注。下降前:告知旅客将由专人引导下机。下机时:协助其提拿行李,并与地面人员交接。



重点内容来了!!!
语言那道题怎么答???





What should you do for a passenger who needs the wheelchair service?
During boarding:Lead the passenger to his assigned seat, and help him with carry on luggage. Tell the passenger where is the nearest lavatory located.During the flight:Pay more attention to the passenger.Before landing:Tell the passenger to remain in his seat until the flight attendant come to him.After landing:Go to the passenger and help the passenger with his luggage and assist him to get off the plane.
下课! 查看全部
嗨~大家好!欢迎来到今天的“威”课程。接近年关,你们的Will哥哥也是拼了命的在写微课。还请各位看官多多光顾本号。今天我们要来聊一下新乘学员比较关心的一个话题,就是轮椅旅客的服务。特别是新乘英语口语问答题里还专门设置了这样一题:What should you do for a passenger who needs wheel chair service?
轮椅旅客的类型
轮椅旅客分为以下三种:
WCHR:能自行上下飞机,并在机舱内走动。
WCHS:不能上下飞机,但能在机舱内走动。
WCHC:不能自己行动,需要人搀扶才能在客舱活动。
WCH:wheel chair
R:ramp 舷梯
S:steps 步伐
C:cabin 客舱
轮椅旅客服务流程
交由专人负责后:
  1. 登机阶段:引导旅客就座并协助其安放行李。告知旅客特殊洗手间位置。
  2. 航程阶段:给予适当关注。
  3. 下降前:告知旅客将由专人引导下机。
  4. 下机时:协助其提拿行李,并与地面人员交接。




重点内容来了!!!
语言那道题怎么答???





What should you do for a passenger who needs the wheelchair service?
  1. During boarding:Lead the passenger to his assigned seat, and help him with carry on luggage. Tell the passenger where is the nearest lavatory located.
  2. During the flight:Pay more attention to the passenger.
  3. Before landing:Tell the passenger to remain in his seat until the flight attendant come to him.
  4. After landing:Go to the passenger and help the passenger with his luggage and assist him to get off the plane.

下课!

吃颗花生也过敏?餐食过敏症看过来~~

南航学习在线 发表了文章 • 0 个评论 • 32 次浏览 • 2016-12-12 11:29 • 来自相关话题

嗨~大家好!欢迎大家来到今天的“威”课堂。前两天小编在航班起飞前接到旅客信息单上说某位旅客有食品过敏症,对花生和鸡蛋过敏且未预订特殊餐。小编作为所在区域的哈(HA乘务长啦~)马上和乘务员沟通在提供餐食的时候要注意避免给该旅客提供果仁和蛋类制品,从而避免了下图情况的发(hua)生。那么今天我们就和大家一起来聊聊关于食品过敏的事儿。

什么是食品过敏症???
食品过敏(food allergy)亦称消化系统变态反应(allergic reaction of digestive system)。即食物变态反应,实际是指某些人在吃了某种食物之后,引起身体某一组织、某一器官甚至全身的强烈反应,让你各种不好。食物过敏反应可以发生在任何食物上,某些严重食物过敏的人,甚至可能因为吃颗花生或牛奶洒在皮肤上就会造成过敏的反应。
如何防止呢???

1.避免法。不吃过敏的食物!这是预防食物过敏最有效的方法。比如对牛奶过敏的人,就应该避免食用含牛奶的一切食物,如添加了牛奶成分的雪糕、冰激凌、蛋糕等。

2.食品加工法。通过对食品进行深加工去除过敏原。在这方面,大家最容易理解、也最常见的就是酸奶。牛奶中加入乳酸菌,分解了其中的乳糖,从而使其对乳糖过敏的人不再是禁忌。
3.替代法。简单地说就是不吃含有过敏原的食物而用不含过敏原的食物代替。比如说对牛奶过敏的人可以用羊奶、豆浆代替等等。
航班上遇到这种旅客咋办???
其实,大部分的食品过敏者对自身情况非常了解,所以他们在乘机出行和进食的之前都会主动提醒航空公司或乘务员他们对某种事物过敏,并且询问今天的餐食里是否含有他们的食品过敏原。或者干脆提前订好特殊餐。我们常见的有:无麸质餐 GFML(Gluten Free Meal)、无乳糖餐 LFML(Lactose Free Meal)。所以,在航班中乘务员只要在了解到他们的食品过敏原后,避免为他们提供含有该类物质的食品就行了。
那么重点来了!!!
常见食品过敏原有哪些呢???

对了,常见过敏原正如上表所示。看不清的话请自行前往南航客舱移动的百宝箱下载。Thank you for your understanding~~

语言课程来啦!!!
其实重点是你要在航班中听得懂那些词,所以,我把重难点词汇音标帮你们写一下吧(真的是为你们写的,我自己全都会~业界狼心啊)!!!
cereal [ˈsɪəriəl]:谷物
crustaceans [krʌs'teɪʃnz]:甲壳类动物
celery [ˈseləri]:西芹
mustard [ˈmʌstəd]:芥末
sesame seeds [ˈsesəmi]:芝麻
sulphur dioxide ['sʌlfə(r)][daɪˈɒksaɪd]:二氧化硫
lupin [ˈlu:pɪn]:羽扇豆(这是个什么鬼)
molluscs ['mɑ:ləsk]:软体动物
请掌握下面两个句子!!!
Do you have an allergy to any food您对什么食物过敏吗?Are you allergic to any food您对什么食物过敏吗?
下课~! 查看全部
嗨~大家好!欢迎大家来到今天的“威”课堂。前两天小编在航班起飞前接到旅客信息单上说某位旅客有食品过敏症,对花生和鸡蛋过敏且未预订特殊餐。小编作为所在区域的哈(HA乘务长啦~)马上和乘务员沟通在提供餐食的时候要注意避免给该旅客提供果仁和蛋类制品,从而避免了下图情况的发(hua)生。那么今天我们就和大家一起来聊聊关于食品过敏的事儿。

什么是食品过敏症???
食品过敏(food allergy)亦称消化系统变态反应(allergic reaction of digestive system)。即食物变态反应,实际是指某些人在吃了某种食物之后,引起身体某一组织、某一器官甚至全身的强烈反应,让你各种不好。食物过敏反应可以发生在任何食物上,某些严重食物过敏的人,甚至可能因为吃颗花生或牛奶洒在皮肤上就会造成过敏的反应。
如何防止呢???

1.避免法。不吃过敏的食物!这是预防食物过敏最有效的方法。比如对牛奶过敏的人,就应该避免食用含牛奶的一切食物,如添加了牛奶成分的雪糕、冰激凌、蛋糕等。

2.食品加工法。通过对食品进行深加工去除过敏原。在这方面,大家最容易理解、也最常见的就是酸奶。牛奶中加入乳酸菌,分解了其中的乳糖,从而使其对乳糖过敏的人不再是禁忌。
3.替代法。简单地说就是不吃含有过敏原的食物而用不含过敏原的食物代替。比如说对牛奶过敏的人可以用羊奶、豆浆代替等等。
航班上遇到这种旅客咋办???
其实,大部分的食品过敏者对自身情况非常了解,所以他们在乘机出行和进食的之前都会主动提醒航空公司或乘务员他们对某种事物过敏,并且询问今天的餐食里是否含有他们的食品过敏原。或者干脆提前订好特殊餐。我们常见的有:无麸质餐 GFML(Gluten Free Meal)、无乳糖餐 LFML(Lactose Free Meal)。所以,在航班中乘务员只要在了解到他们的食品过敏原后,避免为他们提供含有该类物质的食品就行了。
那么重点来了!!!
常见食品过敏原有哪些呢???

对了,常见过敏原正如上表所示。看不清的话请自行前往南航客舱移动的百宝箱下载。Thank you for your understanding~~

语言课程来啦!!!
其实重点是你要在航班中听得懂那些词,所以,我把重难点词汇音标帮你们写一下吧(真的是为你们写的,我自己全都会~业界狼心啊)!!!
cereal [ˈsɪəriəl]:谷物
crustaceans [krʌs'teɪʃnz]:甲壳类动物
celery [ˈseləri]:西芹
mustard [ˈmʌstəd]:芥末
sesame seeds [ˈsesəmi]:芝麻
sulphur dioxide ['sʌlfə(r)][daɪˈɒksaɪd]:二氧化硫
lupin [ˈlu:pɪn]:羽扇豆(这是个什么鬼)
molluscs ['mɑ:ləsk]:软体动物
请掌握下面两个句子!!!
  1. Do you have an allergy to any food您对什么食物过敏吗?
  2. Are you allergic to any food您对什么食物过敏吗?

下课~!

阳光下午茶英语俱乐部感恩节特别篇

南航学习在线 发表了文章 • 0 个评论 • 15 次浏览 • 2016-11-18 10:31 • 来自相关话题

阳光下午茶英语俱乐部感恩节特别篇
 
Happiness and Gratitude

SEE YOU AT DATE November 25th Happiness and Gratitude

英语俱乐部感恩节特别篇,一路走来感谢有你我们曾一起路过五洲四海,我们曾一起走过春夏秋冬,曾经聊起过成长的烦恼,曾经领略过天地大美,曾经探讨过百味人生……曾经的陪伴是最长情的告白,英语俱乐部,我们一路走来,感谢有你!

WE ARE WAITING FOR YOU!             
又一个感恩季来临,我们将奉上感恩节温暖特别篇   
邀请您跟我们一起分享您经历过的充满幸福或感动的故事   
无论是亲情,友情,爱情还是每天生活中的小惊喜和小确幸……   
在寒冷即将来临的时候,让我们怀着温暖的心,继续前行!


ENGLISHCLUB联系人:张冬瑾 联系电话:020-86121662
活动主题:英语俱乐部感恩节特别篇举办时间:11月25日星期五15:00 – 17:00举办地点:股份培训部楼803教室活动形式:温情感恩故事,生活中的小确幸中英文主题分享报名方式:请将个人姓名、单位、联系电话、邮箱等信息于11月24日星期四16:00前发送到邮箱zhangdongjin@csair.com。我们期待着您的到来。阳光下午茶,英语俱乐部,下周五下午我们一起分享幸福和感恩!


期待着您和我们一起分享您的幸福与感动
扫码您也可以扫描下面的二维码进群报名 查看全部
阳光下午茶英语俱乐部感恩节特别篇
 
Happiness and Gratitude

SEE YOU AT DATE November 25th Happiness and Gratitude

英语俱乐部感恩节特别篇,一路走来感谢有你我们曾一起路过五洲四海,我们曾一起走过春夏秋冬,曾经聊起过成长的烦恼,曾经领略过天地大美,曾经探讨过百味人生……曾经的陪伴是最长情的告白,英语俱乐部,我们一路走来,感谢有你!

WE ARE WAITING FOR YOU!             
又一个感恩季来临,我们将奉上感恩节温暖特别篇   
邀请您跟我们一起分享您经历过的充满幸福或感动的故事   
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要Gucci,不要哭泣!!

南航学习在线 发表了文章 • 0 个评论 • 16 次浏览 • 2016-11-17 10:09 • 来自相关话题

大家好,欢迎来到本期的"威"课堂。大家在飞行的时候总是会遇到旅客丢失随身物品的情况。那么,当遇到外籍旅客发生这些情况的时候,我们该跟旅客获取哪些重要信息呢?
What information should you inquire if a passenger lost his baggage?
1. Where did you put it?
2.When do you think you lost it?
3.Where did you last see it?
4.Do you think you lost it in the cabin or in the terminal building?
5.What's the colour of your bag?
6.What's in it?
7.Could you please leave your telephone number and address to me? The ground staff will contact you as soon as they get any information of your bag.
接下来,让我们把这些关键表达放到对话里来看看吧。
Coversation 
1:PAX: Oh, my god! I can’t find my mobile phone!
FA: Madam, when do you think you lost it?
PAX: I’m sure I still had it when I checked in. I must go back to find it!
FA: Sorry, madam. I’m afraid you cannot go back now, because our cabin door will be closedin a few minutes. But don’t worry. We will contact our ground staff to help you.
PAX: All right. When can I get it back?
FA: Our ground staff will contact you as soon as they find it. 
PAX: Ok, thank you very much! 
Conversation 2:
PAX: Miss! I can’t find my wallet! I put it in my handbag on my seat right there!
FA: Calm down, sir. When did you find it lost?
PAX: Just now! I went to the lavatory. When I came back, I found my wallet missing!
FA: Could you please offer more information about your wallet?
PAX: It’s a grey Gucci.FA: What’s in it?
PAX: My ID card, Visa Card and about 3,000 US dollars!
FA: I see. I’ll report to our purser right now and ask the captain to make an announcement to ask help from other passengers.
PAX: Thank you
  查看全部
大家好,欢迎来到本期的"威"课堂。大家在飞行的时候总是会遇到旅客丢失随身物品的情况。那么,当遇到外籍旅客发生这些情况的时候,我们该跟旅客获取哪些重要信息呢?
What information should you inquire if a passenger lost his baggage?
1. Where did you put it?
2.When do you think you lost it?
3.Where did you last see it?
4.Do you think you lost it in the cabin or in the terminal building?
5.What's the colour of your bag?
6.What's in it?
7.Could you please leave your telephone number and address to me? The ground staff will contact you as soon as they get any information of your bag.
接下来,让我们把这些关键表达放到对话里来看看吧。
Coversation 
1:PAX: Oh, my god! I can’t find my mobile phone!
FA: Madam, when do you think you lost it?
PAX: I’m sure I still had it when I checked in. I must go back to find it!
FA: Sorry, madam. I’m afraid you cannot go back now, because our cabin door will be closedin a few minutes. But don’t worry. We will contact our ground staff to help you.
PAX: All right. When can I get it back?
FA: Our ground staff will contact you as soon as they find it. 
PAX: Ok, thank you very much! 
Conversation 2:
PAX: Miss! I can’t find my wallet! I put it in my handbag on my seat right there!
FA: Calm down, sir. When did you find it lost?
PAX: Just now! I went to the lavatory. When I came back, I found my wallet missing!
FA: Could you please offer more information about your wallet?
PAX: It’s a grey Gucci.FA: What’s in it?
PAX: My ID card, Visa Card and about 3,000 US dollars!
FA: I see. I’ll report to our purser right now and ask the captain to make an announcement to ask help from other passengers.
PAX: Thank you
 

要做一级阅读模拟题的看官里面请~

南航学习在线 发表了文章 • 0 个评论 • 15 次浏览 • 2016-11-16 10:11 • 来自相关话题

嗨~大家好!欢迎来到今天的“威课程”。一级阅读判断题,是很多“考鸡”的痛。总是分不清楚什么是“wrong” 什么是“doesn't say”。如果题干里的内容和原文内容严格的相反,这就是wrong。也就是说把题干的内容的意思否定掉就成了原文表达的意思,而不能理解成其他的意思,这就是wrong,否则就是doesn't say。话不多说,来练练手吧。

Flights
Flights include long-haul, medium-haul and short haul flights. Generally, the length of a flight decides the type of the flight. Usually, A flight route takes into account weather, air currents, and fuel economy. A short-haul domestic flight refers to a flight length less than one and a half hours. By this definition, all domestic flights are within small countries or just inside the country. An international short-haul flight is typically longer. On international routes, a medium-haul flight lasts from three to six hours. Like long-haul flights, medium-haul routes can be domestic flight in larger countries. In smaller countries, a medium-haul flight is often defined as having a flight length that takes one and a half hours or more to complete.Typically, Airlines use wide-body aircrafts, such as Boeing 767, Boeing 777 or Airbus A330 and so on, to operate long-haul flights. The flight length typically requires more than six and a half hours to cover and is often a non-stop flight. Only a few narrow-body aircraft, such as the Boeing 757, have true long-haul capability. 

1. Flights include long-haul, medium-haul and short haul flights.
A. right     B. wrong       C. doesn’t say
2. A flight route only takes weather, and fuel economy into account.
A. right     B. wrong     C. doesn’t say
3. An international short-haul flight is typically longer than domestic flight.
A. right     B. wrong     C. doesn’t say
4. Normally, a medium-haul flight is usually an international flight.    
A. right     B. wrong     C. doesn’t say
5. In smaller countries, a medium-haul flight is often not less than one and a half hours.   
A. right     B. wrong     C. doesn’t say
6. Wide-body aircraft are mostly used for long-haul flight.   
A. right     B. wrong    C. doesn’t say
7. Narrow-body aircraft cannot fly long-haul flight.    
A. right     B. wrong     C. doesn’t say
 

下面有答案



答案:
1. A     2. B     3. A     4. C     5. A     6. A     7. B
1.    题干为原文复现,题干与原文均表达:航班可分为远程航线、中短航线和短途航线。所以选A。
2.    题干出现绝对词:only,并且缺失原文信息。原文提到:航路的选择通常会考虑到航路天气,气流和燃油经济因素。但题干缺失了气流因素。所以选B。
3.    题干信息即是原句同义替换。题干和原文均表达:通常来说,国际短途航线会比国内航线要长。所以选对。
4.    该题干信息原文未提及。所以选C。
5.    题干信息not less than one and half hours与原文信息: one and half hours or more进行同义替换。一个表示不少于一个半小时,一个表示一个半小时或更久。所以选A。
6.    题干信息与原文一致,均表达:宽体机通常用来执飞远程航线。所以该题选A。
7.    题干信息与原文信息不一致。题干信息:窄体机不能用于远程航线飞行。但原文最后一句提到:只有少数窄体机,例如波音757才拥有真正的远程航线飞行能力。所以该题选B。 查看全部
嗨~大家好!欢迎来到今天的“威课程”。一级阅读判断题,是很多“考鸡”的痛。总是分不清楚什么是“wrong” 什么是“doesn't say”。如果题干里的内容和原文内容严格的相反,这就是wrong。也就是说把题干的内容的意思否定掉就成了原文表达的意思,而不能理解成其他的意思,这就是wrong,否则就是doesn't say。话不多说,来练练手吧。

Flights
Flights include long-haul, medium-haul and short haul flights. Generally, the length of a flight decides the type of the flight. Usually, A flight route takes into account weather, air currents, and fuel economy. A short-haul domestic flight refers to a flight length less than one and a half hours. By this definition, all domestic flights are within small countries or just inside the country. An international short-haul flight is typically longer. On international routes, a medium-haul flight lasts from three to six hours. Like long-haul flights, medium-haul routes can be domestic flight in larger countries. In smaller countries, a medium-haul flight is often defined as having a flight length that takes one and a half hours or more to complete.Typically, Airlines use wide-body aircrafts, such as Boeing 767, Boeing 777 or Airbus A330 and so on, to operate long-haul flights. The flight length typically requires more than six and a half hours to cover and is often a non-stop flight. Only a few narrow-body aircraft, such as the Boeing 757, have true long-haul capability. 

1. Flights include long-haul, medium-haul and short haul flights.
A. right     B. wrong       C. doesn’t say
2. A flight route only takes weather, and fuel economy into account.
A. right     B. wrong     C. doesn’t say
3. An international short-haul flight is typically longer than domestic flight.
A. right     B. wrong     C. doesn’t say
4. Normally, a medium-haul flight is usually an international flight.    
A. right     B. wrong     C. doesn’t say
5. In smaller countries, a medium-haul flight is often not less than one and a half hours.   
A. right     B. wrong     C. doesn’t say
6. Wide-body aircraft are mostly used for long-haul flight.   
A. right     B. wrong    C. doesn’t say
7. Narrow-body aircraft cannot fly long-haul flight.    
A. right     B. wrong     C. doesn’t say
 

下面有答案



答案:
1. A     2. B     3. A     4. C     5. A     6. A     7. B
1.    题干为原文复现,题干与原文均表达:航班可分为远程航线、中短航线和短途航线。所以选A。
2.    题干出现绝对词:only,并且缺失原文信息。原文提到:航路的选择通常会考虑到航路天气,气流和燃油经济因素。但题干缺失了气流因素。所以选B。
3.    题干信息即是原句同义替换。题干和原文均表达:通常来说,国际短途航线会比国内航线要长。所以选对。
4.    该题干信息原文未提及。所以选C。
5.    题干信息not less than one and half hours与原文信息: one and half hours or more进行同义替换。一个表示不少于一个半小时,一个表示一个半小时或更久。所以选A。
6.    题干信息与原文一致,均表达:宽体机通常用来执飞远程航线。所以该题选A。
7.    题干信息与原文信息不一致。题干信息:窄体机不能用于远程航线飞行。但原文最后一句提到:只有少数窄体机,例如波音757才拥有真正的远程航线飞行能力。所以该题选B。

如何在民航资源网获得好评?

南航学习在线 发表了文章 • 0 个评论 • 15 次浏览 • 2016-11-14 10:37 • 来自相关话题

我叫蓝心,今日执行CZ0335广州——奥克兰航班,是带班主任乘务长。在协作过程中,我针对安全和服务都做了要求,因为奥克兰是短信回访航班,同样旅客也可以在民航资源网或者飞常准APP上对乘务员的服务进行点评,因此我也希望我的组员可以执行好每一个航班,得到旅客的好评。如何在民航资源网获得好评?
民航资源网是民航业对于国内各大航空公司服务评价的一个开放性的公众平台。若旅客在民航资源网或者在飞常准APP上对我们的服务进行点评,不仅是对我们工作的肯定,同时乘务员每次可以得到2分的加分(每人每月该项加分不超过6分)。
①旅客登机时亲切问候,抓住良好的第一印象。
①Friendly greeting to passengers when boarding to make a good impression

②空中服务时热情服务,寻找适合邀约的对象。
②Warm service to customers during the flight to find the right passenger who can  write the review

③落地前和邀约对象进行沟通。
③Conmunication with passengers before landing
●您好,王先生,您对我们今天的服务还满意吗?您觉得有什么地方需要加强吗?Excuse me, Mr.Wang. Are satisfied with our service today? And do you think is there anything we should improve?
●如果您经常乘坐航班,您可以下载飞常准APP,可以随时了解航班动态,也可以对机场,空中服务等每一个环节进行评分,经常点评您还有可能获得奖励。If you take the flight frequently, you can download an APP called Feichangzhun, you can master all the information, like the weather condition and departure time. You can also make the comment of the airport and the flight attandant service.  You may also have the chance to get the rewards.●如果您愿意对我们的空中服务进行点评,您的五星评价对我们来说是极大的鼓励和肯定。If you would like to write the review on Feichangzhun App, your good comment will give us a great encouragement and affirmation.
飞常准
今天的内容大家学会了么?希望大家的每一次飞行都得到旅客的肯定,五星评价哦! 查看全部




我叫蓝心,今日执行CZ0335广州——奥克兰航班,是带班主任乘务长。在协作过程中,我针对安全和服务都做了要求,因为奥克兰是短信回访航班,同样旅客也可以在民航资源网或者飞常准APP上对乘务员的服务进行点评,因此我也希望我的组员可以执行好每一个航班,得到旅客的好评。如何在民航资源网获得好评?
民航资源网是民航业对于国内各大航空公司服务评价的一个开放性的公众平台。若旅客在民航资源网或者在飞常准APP上对我们的服务进行点评,不仅是对我们工作的肯定,同时乘务员每次可以得到2分的加分(每人每月该项加分不超过6分)。
①旅客登机时亲切问候,抓住良好的第一印象。
①Friendly greeting to passengers when boarding to make a good impression

②空中服务时热情服务,寻找适合邀约的对象。
②Warm service to customers during the flight to find the right passenger who can  write the review

③落地前和邀约对象进行沟通。
③Conmunication with passengers before landing
●您好,王先生,您对我们今天的服务还满意吗?您觉得有什么地方需要加强吗?Excuse me, Mr.Wang. Are satisfied with our service today? And do you think is there anything we should improve?
●如果您经常乘坐航班,您可以下载飞常准APP,可以随时了解航班动态,也可以对机场,空中服务等每一个环节进行评分,经常点评您还有可能获得奖励。If you take the flight frequently, you can download an APP called Feichangzhun, you can master all the information, like the weather condition and departure time. You can also make the comment of the airport and the flight attandant service.  You may also have the chance to get the rewards.●如果您愿意对我们的空中服务进行点评,您的五星评价对我们来说是极大的鼓励和肯定。If you would like to write the review on Feichangzhun App, your good comment will give us a great encouragement and affirmation.
飞常准
今天的内容大家学会了么?希望大家的每一次飞行都得到旅客的肯定,五星评价哦!

说好四川普通话,走遍美国都不怕~~

南航学习在线 发表了文章 • 0 个评论 • 26 次浏览 • 2016-11-11 11:22 • 来自相关话题

话说在过去的24小时内,最轰动的新闻无非是川普当选美国第58任总统,一时间消息铺天盖地,全球不知多少会议在进行,川普的经历与家人纷纷占据各大头条。。。
对于我们这些吃瓜群众和来说,川普当上美国总统会怎样,我们只能静观其变。但在热闹之前,我们先来对美国的各个党派有个初步认识~~
Democratic National Committee 民主党
Republican National Committee 共和党
Libertarian Party 自由党
American Independent Party 美国独立党
Green Party 绿党
Reform Party 改革党
Communist Party 共产党
Natural Law Party of the USA 自然法律党
Constitution Party 宪法党
New Party 新党美国主要政党就是民主党和共和党,这次竞选中获胜的是共和党候选人,希拉里则是民主党候选人。通常美国每次大选,也主要是民主党和共和党的竞争。

News下面我们来看一条来自Wikipediawan网站上的消息

 

The United States presidential election of 2016 was the 58th and most recent quadrennial American presidential election. It was held on Tuesday, November 8, 2016. The Republican Party nominee, businessman Donald Trump, and his running mate, incumbent Governor of Indiana Mike Pence, defeated the Democratic Party nominee, former Secretary of State Hillary Clinton and her running mate, incumbent Senator Tim Kaine. The US Elections Project estimates that 128.8 million Americans cast a ballot in 2016, out of 231 million eligible voters—a turnout rate of 55.6 percent. Trump is expected to take office as the 45th President on January 20, 2017; Mike Pence, will take office as the 48th Vice President.





下面我们从这条新闻中可以提取的主要词汇





United States presidential election 美国总统选举[ɪ'lekʃ(ə)n] n. 选举;当选;
quadrennial [kwɒ'drenɪəl] adj. 每四年一次的;连续四年的
estimate ['estɪmeɪt] vi.估计,估价
cast a ballot 投票   ['bælət] n. 投票
eligible voters 合格选民 ['elɪdʒɪb(ə)l] adj. 合格的,合适的;
 



总之,川普成为总统已成事实,现在美国上上下下,支持希拉里的那部分人,已经开始各种悲观。。。之前那些表明川普当选就要自杀的网友。。希望他们能想的开。。。不管怎么样,哪一方赢,受虐总是另一方。。。
美国大选已经落下帷幕,让我们一起期待川普领导下的美国。。。 查看全部
话说在过去的24小时内,最轰动的新闻无非是川普当选美国第58任总统,一时间消息铺天盖地,全球不知多少会议在进行,川普的经历与家人纷纷占据各大头条。。。
对于我们这些吃瓜群众和来说,川普当上美国总统会怎样,我们只能静观其变。但在热闹之前,我们先来对美国的各个党派有个初步认识~~
Democratic National Committee 民主党
Republican National Committee 共和党
Libertarian Party 自由党
American Independent Party 美国独立党
Green Party 绿党
Reform Party 改革党
Communist Party 共产党
Natural Law Party of the USA 自然法律党
Constitution Party 宪法党
New Party 新党美国主要政党就是民主党和共和党,这次竞选中获胜的是共和党候选人,希拉里则是民主党候选人。通常美国每次大选,也主要是民主党和共和党的竞争。

News下面我们来看一条来自Wikipediawan网站上的消息

 


The United States presidential election of 2016 was the 58th and most recent quadrennial American presidential election. It was held on Tuesday, November 8, 2016. The Republican Party nominee, businessman Donald Trump, and his running mate, incumbent Governor of Indiana Mike Pence, defeated the Democratic Party nominee, former Secretary of State Hillary Clinton and her running mate, incumbent Senator Tim Kaine. The US Elections Project estimates that 128.8 million Americans cast a ballot in 2016, out of 231 million eligible voters—a turnout rate of 55.6 percent. Trump is expected to take office as the 45th President on January 20, 2017; Mike Pence, will take office as the 48th Vice President.






下面我们从这条新闻中可以提取的主要词汇





United States presidential election 美国总统选举[ɪ'lekʃ(ə)n] n. 选举;当选;
quadrennial [kwɒ'drenɪəl] adj. 每四年一次的;连续四年的
estimate ['estɪmeɪt] vi.估计,估价
cast a ballot 投票   ['bælət] n. 投票
eligible voters 合格选民 ['elɪdʒɪb(ə)l] adj. 合格的,合适的;
 



总之,川普成为总统已成事实,现在美国上上下下,支持希拉里的那部分人,已经开始各种悲观。。。之前那些表明川普当选就要自杀的网友。。希望他们能想的开。。。不管怎么样,哪一方赢,受虐总是另一方。。。
美国大选已经落下帷幕,让我们一起期待川普领导下的美国。。。

当我们谈CC的工作职责时我们谈什么?

南航学习在线 发表了文章 • 0 个评论 • 25 次浏览 • 2016-11-09 13:19 • 来自相关话题

“重要的是你知道你的工作职责WITH  SOMEBODYWITH       NOBODY
来源:网络,如有侵权请联系删除

工作职责   Job Responsibilities
Nowadays, more and more beautiful and young girls and boys would like to be flight attendants. If you’ve got that ability to stay calm under pressure, deal with issues and keep ___1____ all the time – being a flight attendant is the ____2__ for you.The work of flight attendants is very important because it is closely related to passengers’ ___3__ and comfort.As we all know, safety is the ___4___ concern. Flight attendants will conduct safety check before, during and after flights. They get trained to deal with emergency situations. When emergency takes place, flight attendants must __5___ and help passengers. If a passenger has a  ___6__  problem, flight attendants must offer first aid.Passengers’ comfort is also important, not only for passengers’ concern, but also for airlines’ interest. Flight attendants communicate with passengers to make sure they are satisfied. They assist the elderly, the younger and ___7__  passengers. They also provide meal and drink service to passengers. In a word , flight attendants are very important to a flight.Although being a flight attendant is stressful, it is very exciting and ____8___.
 
A. smiling    B. meaningful    C. primary    D. career      E. disabledF. direct      G. medical        H. safe      I. happiness     J. safety 
 
答案解析Answer Explaination
 
A D JC F G E B
 
1. 、第一题选择A.smiling。根据前后文内容得知,“如果你有在压力下保持冷静的能力,处理问题并且时刻保持...”,再者,根据语法分析,keep 后面应加doing 或者adj., 综合分析应选A. Smiling, 保持微笑。
2. 、第二题选择D.career。根据前文内容,你有了综上的能力,因此成为一名乘务员就是比较符合你的事业或者工作。根据语法分析,在定冠词“the”和介词“for”之间应选择名词,综上,选择D.career。
3. 第三题选择J.safety。乘务员的工作职责是保证旅客的安全和舒适,再者,根据语法知识,连词“and”应连接两个相同词性的词或短语,comfort是名词,所以应该选择名字,J.safety。
4. 第四题选择C.primary。Concern的意思为关心,本句的意思为“安全是.....关心的问题”。根据航空知识我们可以断定“安全是最重要的、最需要关注的问题。”根据下列已有词汇,只能选择C.primary,同时可根据语法分析,concern为名词,前面需加形容词进行修饰限制。
5. 第五题选择F.direct。根据文意,“当紧急情况发生时,乘务员必须...旅客和帮助旅客。”参考语法知识,must后面应选择动词原形,故选F.direct, 也符合文意。
6. 第六题选择G. medical。根据文意“当旅客有...问题时,乘务员需要提供急救”,根据已有知识可以判断出,乘务员需在紧急或医疗情况下,对旅客提供急救。根据语法知识,此处应选填形容词,故选择G. Medical。
7.  第七题选择E. disabled。根据文意“乘务员帮助年长的,年幼的和...的旅客。”再根据语法,连词的使用,这里需要选择形容词,参考选项,选择E. disabled。
8. 第八题选择B. meaningful。根据文意“即使成为一名乘务员是有压力的,但是还是非常令人激动和...的。”连词的使用,这里需要选择形容词,参考选项,选择B. meaningful。

今天的内容你学会了么?希望你都掌握了哦!! 查看全部
“重要的是你知道你的工作职责WITH  SOMEBODYWITH       NOBODY
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工作职责   Job Responsibilities
Nowadays, more and more beautiful and young girls and boys would like to be flight attendants. If you’ve got that ability to stay calm under pressure, deal with issues and keep ___1____ all the time – being a flight attendant is the ____2__ for you.The work of flight attendants is very important because it is closely related to passengers’ ___3__ and comfort.As we all know, safety is the ___4___ concern. Flight attendants will conduct safety check before, during and after flights. They get trained to deal with emergency situations. When emergency takes place, flight attendants must __5___ and help passengers. If a passenger has a  ___6__  problem, flight attendants must offer first aid.Passengers’ comfort is also important, not only for passengers’ concern, but also for airlines’ interest. Flight attendants communicate with passengers to make sure they are satisfied. They assist the elderly, the younger and ___7__  passengers. They also provide meal and drink service to passengers. In a word , flight attendants are very important to a flight.Although being a flight attendant is stressful, it is very exciting and ____8___.
 
A. smiling    B. meaningful    C. primary    D. career      E. disabledF. direct      G. medical        H. safe      I. happiness     J. safety 
 
答案解析Answer Explaination
 
A D JC F G E B
 
1. 、第一题选择A.smiling。根据前后文内容得知,“如果你有在压力下保持冷静的能力,处理问题并且时刻保持...”,再者,根据语法分析,keep 后面应加doing 或者adj., 综合分析应选A. Smiling, 保持微笑。
2. 、第二题选择D.career。根据前文内容,你有了综上的能力,因此成为一名乘务员就是比较符合你的事业或者工作。根据语法分析,在定冠词“the”和介词“for”之间应选择名词,综上,选择D.career。
3. 第三题选择J.safety。乘务员的工作职责是保证旅客的安全和舒适,再者,根据语法知识,连词“and”应连接两个相同词性的词或短语,comfort是名词,所以应该选择名字,J.safety。
4. 第四题选择C.primary。Concern的意思为关心,本句的意思为“安全是.....关心的问题”。根据航空知识我们可以断定“安全是最重要的、最需要关注的问题。”根据下列已有词汇,只能选择C.primary,同时可根据语法分析,concern为名词,前面需加形容词进行修饰限制。
5. 第五题选择F.direct。根据文意,“当紧急情况发生时,乘务员必须...旅客和帮助旅客。”参考语法知识,must后面应选择动词原形,故选F.direct, 也符合文意。
6. 第六题选择G. medical。根据文意“当旅客有...问题时,乘务员需要提供急救”,根据已有知识可以判断出,乘务员需在紧急或医疗情况下,对旅客提供急救。根据语法知识,此处应选填形容词,故选择G. Medical。
7.  第七题选择E. disabled。根据文意“乘务员帮助年长的,年幼的和...的旅客。”再根据语法,连词的使用,这里需要选择形容词,参考选项,选择E. disabled。
8. 第八题选择B. meaningful。根据文意“即使成为一名乘务员是有压力的,但是还是非常令人激动和...的。”连词的使用,这里需要选择形容词,参考选项,选择B. meaningful。

今天的内容你学会了么?希望你都掌握了哦!!

南航机组成员知多少?(一级完形填空)

南航学习在线 发表了文章 • 0 个评论 • 21 次浏览 • 2016-11-08 10:04 • 来自相关话题

嗨~大家好!欢迎来到今天的“威课程”。很多考一级的小伙伴都特别头疼完型填空这道题,不知道该从何下手。其实对于考试来说,练习就是王道,今天就让我们拿套题来练练手吧。
Aircrew of China Southern Airlines南航机组China Southern Airlines has the (1)______ fleet in Asia. So a large flying team is needed. Our aircrew (2)______ cockpit crew and cabin crew. Cockpit crew are captains and first officers. There are over 5,000 pilots by 2014. Some of the fleets have over 100 pilots.Cabin crew include flight attendants, security guard and air marshal. Flight attendants are (3)______ up of chief pursers, pursers, first and business class flight attendants and economy flight attendants. China Southern hires new attendants to (4)______ the flying need every year.In order to provide better service on international (5)______, China Southern also (6)______ foreign attendants from Australia, the Netherlands, France, Japan, South Korea and so on. And these crew members are not (7)______ to fly their home routes only. For example, the company also trains the Korean flight attendants to fly European routes such as the Guangzhou-London route because most Korean flight attendants can speak English well. All in all, it provides many (8)______for its crew members to fly around the world. A. routes    B. hires       C. largest    D. recruit    E. limited    F. include G. chances H. big         I. made       J. meet
下面有答案
 

答案:1.C   2.F   3.I   4.J   5.A   6.B   7.E   8.G
1. the largest fleet:最大的机队。该题考察形容词最高级的用法,定冠词(the)+形容词最高级+名词,表示最为…的…。
2. include:包括。该题考察针对词汇进行考察,同时考察主谓一致,主语aircrew视为一个群体,即第三人称复数,后面的动词要用原形,并在第二段句首出现原词复现为考生提供相关线索。
3. be made up of:由…组成。该题考察短语固定搭配。
4. to meet the flying need:为了满足运输需求。
该题考察点为to后面加动词原形构成动词不定式,to do sth 。同时考察考生对短语的掌握meet…need:满足/达到…的需求。
5. international routes:国际航线。该题考察形容词和名词的搭配,并针对常用词汇表达进行考察。
6. hires: 雇佣;聘用。本题考察学员的词汇的掌握,在原文上一段最后一句出现原词复现给考生提供相应线索。D选项recruit:招募;招聘为同义词干扰选项,考察点为主谓一致,主语China Southern应视为一个整体,即第三人称单数,后面动词要加-s/-es。
7. be not limited to:没有被限制于…。本题考察be动词加动词过去分词:be+Ved构成被动语态。
many chances:许多的机会。本题考察形容词和名词的搭配,并结合原文句义选择出合适的名词填空。
好,今天的练习就到这啦。希望能够帮得到你呢。
  查看全部
嗨~大家好!欢迎来到今天的“威课程”。很多考一级的小伙伴都特别头疼完型填空这道题,不知道该从何下手。其实对于考试来说,练习就是王道,今天就让我们拿套题来练练手吧。
Aircrew of China Southern Airlines南航机组China Southern Airlines has the (1)______ fleet in Asia. So a large flying team is needed. Our aircrew (2)______ cockpit crew and cabin crew. Cockpit crew are captains and first officers. There are over 5,000 pilots by 2014. Some of the fleets have over 100 pilots.Cabin crew include flight attendants, security guard and air marshal. Flight attendants are (3)______ up of chief pursers, pursers, first and business class flight attendants and economy flight attendants. China Southern hires new attendants to (4)______ the flying need every year.In order to provide better service on international (5)______, China Southern also (6)______ foreign attendants from Australia, the Netherlands, France, Japan, South Korea and so on. And these crew members are not (7)______ to fly their home routes only. For example, the company also trains the Korean flight attendants to fly European routes such as the Guangzhou-London route because most Korean flight attendants can speak English well. All in all, it provides many (8)______for its crew members to fly around the world. A. routes    B. hires       C. largest    D. recruit    E. limited    F. include G. chances H. big         I. made       J. meet
下面有答案
 

答案:1.C   2.F   3.I   4.J   5.A   6.B   7.E   8.G
1. the largest fleet:最大的机队。该题考察形容词最高级的用法,定冠词(the)+形容词最高级+名词,表示最为…的…。
2. include:包括。该题考察针对词汇进行考察,同时考察主谓一致,主语aircrew视为一个群体,即第三人称复数,后面的动词要用原形,并在第二段句首出现原词复现为考生提供相关线索。
3. be made up of:由…组成。该题考察短语固定搭配。
4. to meet the flying need:为了满足运输需求。
该题考察点为to后面加动词原形构成动词不定式,to do sth 。同时考察考生对短语的掌握meet…need:满足/达到…的需求。
5. international routes:国际航线。该题考察形容词和名词的搭配,并针对常用词汇表达进行考察。
6. hires: 雇佣;聘用。本题考察学员的词汇的掌握,在原文上一段最后一句出现原词复现给考生提供相应线索。D选项recruit:招募;招聘为同义词干扰选项,考察点为主谓一致,主语China Southern应视为一个整体,即第三人称单数,后面动词要加-s/-es。
7. be not limited to:没有被限制于…。本题考察be动词加动词过去分词:be+Ved构成被动语态。
many chances:许多的机会。本题考察形容词和名词的搭配,并结合原文句义选择出合适的名词填空。
好,今天的练习就到这啦。希望能够帮得到你呢。